1. Introduction
At Ekahii Lifestyle, we strive to ensure your complete satisfaction with your purchase. If you are not satisfied with your order, we offer a straightforward returns policy to facilitate a smooth return process.
2. Return Eligibility
- Time Frame: Items must be returned within 30 days of the delivery date.
- Condition: Items must be in their original condition, unused, unwashed, and with all tags attached.
- Non-Returnable Items: Certain items, such as final sale items, personalized products, and apothecary items that have been opened, are not eligible for return.
3. Return Process
- Request a Return: Contact our customer service at [email protected] to initiate a return. Please provide your order number and the reason for the return.
- Return Authorization: We will provide you with a return authorization and instructions on how to return your items.
- Shipping: You are responsible for the return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure your return is received.
4. Refunds
- Processing: Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.
- Deductions: Original shipping costs are non-refundable. If you received free shipping, the cost of shipping will be deducted from your refund.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the damage. We will arrange for a replacement or refund.